Shipping policy
Last Updated: August 2026
Thank you for shopping with CYBERLIFE. We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below before placing your order.
Order Processing
Orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. During peak shopping seasons or promotional periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times vary depending on your location:
- United States: 3–10 Business Days
- Canada: 6–12 Business Days
- United Kingdom: 5–10 Business Days
- Europe: 6–12 Business Days
- Australia & New Zealand: 7–14 Business Days
- Asia: 5–12 Business Days
- Rest of the World: 7–20 Business Days
Please note that these are estimated delivery times and are not guaranteed. Delays caused by customs clearance, weather conditions, carrier disruptions, or other unforeseen circumstances are beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. From time to time, CYBERLIFE may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 24–48 hours to become available after your package has been dispatched.
International Shipping
CYBERLIFE proudly ships to customers worldwide. International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. CYBERLIFE is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping addresses. If you notice an error in your shipping details, please contact us as soon as possible before your order is dispatched.
Lost, Delayed, or Damaged Packages
If your package is delayed beyond the estimated delivery period, please contact our support team so we can assist you in tracking your shipment.
If your order arrives damaged, please notify us within 48 hours of delivery and include your order number along with clear photos of the damaged item and its packaging. We will review your request and work toward an appropriate resolution.
If a package is confirmed lost by the shipping carrier, we will assist you with a replacement or another suitable resolution in accordance with our policies.
Multiple Shipments
Orders containing multiple items may be shipped separately depending on product availability or warehouse location. If this occurs, you will receive separate tracking information for each shipment.
Contact Us
If you have any questions regarding our Shipping Policy or need assistance with your order, please contact our customer support team.
Email: support@cyberlife.com
Business Hours: Monday – Friday
Thank you for choosing CYBERLIFE. We appreciate your trust and look forward to delivering innovative technology right to your doorstep.